Get in touch.

You can get in touch with us via chat, phone or email.
We recommend that you chat with us first, because it’s the fastest way to get answers on regular issues e.g. the status of your order, a copy of the invoice or even a return label.

CHAT WITH US

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Feel free to use our FAQ links for self-service:

• Track your order(Opens in new window)
• Check Gift card balance(Opens in new window)
• Need your PUMA size
• How to subscribe to the PUMA newsletter is explained in "7. Newsletter" on the FAQ page
• How to reset my PUMA account is explained in "6. Account" on the FAQ page
• More FAQ’s and answers here

In addition, you can also call us. Our phone lines are open Monday to Friday 8am – 8pm or Saturday 8am – 6pm.

Phone number: ​+41 (0) 44 55 10 011

Of course, it’s also possible to write us an email. Our agents will work on your requests Monday to Friday 8am – 8pm or Saturday 8am – 6pm.
We aim to respond to all email inquiries within 1 – 2 business days. However, during busy periods, our response times may be slightly longer.

​E-Mail: service@puma.com(Opens in new window)

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